Chris Adams

A great example of how bad customer service works: Comcast cut David Winer's service for exceeding a secret transfer limit. He calls and is immediately confronted with a hostile legal department convinced that customers should pay for service they're not allowed to use. Hilarity ensues.

The interesting question: will it be too late by the time the cable companies realize they don't have a monopoly any more? Bandwidth already has competition and now more and enough companies are starting to offer their content on iTunes, Hulu, etc. that the cable company's $60/mo is starting to look rather excessive…