Jun 27

Video chat goes mainstream

David Pogue reviews the new video-aware chat clients from Microsoft and Apple:

Last week both Microsoft and Apple incorporated audio and video into their popular chat programs, now called MSN Messenger 6 and iChat AV. You can download them free at messenger.msn.com or apple.com/ichat, respectively, as part of a public beta test - a software company's way of saying, "Sure they're buggy, but what do you want for free?"

Even in their preliminary incarnations, these programs illustrate two important points. First, the addition of voice and video changes the experience so profoundly, it's not really chat any more. Second, Apple and Microsoft may as well have come from different planets.

For example, Microsoft, true to tradition, has focused on expanding its list of features, while Apple has worked toward elegance and simplicity. Messenger is a cacophony of brightly colored buttons, panels, blinking advertisements and, in the new version, animated (and even homemade) smileys; iChat AV maintains the clean lines and brushed-metal "surfaces" of its text-only predecessors.